Globalia Corporación Empresarial S.A. is the largest Spanish tourism group in relation to volume of sales. Its founder and chairman is Juan José Higaldo, a self-made businessman who started out in the industry at the beginning of the 1970s
These days Globalia’s activities extend across Europe, America, the Caribbean and North Africa.
The main companies that form Globalia are grouped into 6 large business areas:
Air Europa was the first private airline in Spain to operate scheduled domestic and later international flights, breaking Iberia’s monopoly in the country.
This is made up of the Halcón and Ecuador network of travel agencies. The two brands also trade via their own websites on the internet.
Travelplan has emerged as the leading tour operator in the Spanish market, both in terms of number of destinations and number of passengers. In 2009 it sold almost one and a half million package holidays. Its programme is supported by Air Europa’s network of scheduled and charter flights, but also covers all manner of products and destinations. Tours programmed on the Spanish and European rail network are managed through Iberrail, a tour operator that specialises in high speed trains. In March 2003 Travelplan took over the company Iberotours, with its commercial brand, Touring Club. In 2007 it acquired 50% of MK Tour, a North American tour operator based in Miami that specialises in packages to the Dominican Republic.
Be Live Hoteles is the group’s hotel firm. In the last four years it has experienced rapid growth and now has a total of 25 hotels in its portfolio, which it manages, rents or owns.
Ground Handling Division
Groundforce is the company responsible for servicing aircraft on the ground, loading and unloading luggage and dealing with check in. It is the second largest ground handler in Spain according to volume of operations.
Globalia Autocares is the company with the longest tradition in the group and is one of the oldest in the sector. It was created in 1970 by Juan José Hidalgo and his brother Juan Antonio. It is focused on the private bus sector and its activities cover Spain and Europe.
- 1986 – Air Europa is born. First flight between Tenerife and London.
- 1988 – First Spanish company in completing an ETOPS flight.
- 1991 – A group of investors, led by Juan José Hidalgo, acquires the company.
- 1993 - Air Europa becomes the first private airline in Spain to operate scheduled domestic flights in Spain, breakings Iberia´s monopoly in the country.
- 1994 – Air Europa starts competing with Iberia in the air shuttle Madrid-Barcelona.
- 1995 - The company begins scheduled international operations. Starts flying to Londres and New York.
- 1996 - Air Europa has more than 750 regular weekly flight. It starts new routes: París, Varadero (Cuba), Salvador de Bahía (Brasil), Asturias, Bilbao y Vigo.
- 1999 - Air Europa adds its first six Boeing 737 New Generation.
- 2000 - Air Europa adds its first Boeing 767-300 for its transoceanic routes. Air Europa began its first code-share flights with the company Alitalia, from MAD and BCN to 11 domestic destinations.
- 2003 - Air Europa tightens its agreements and alliances with companies as Aeropostal, Air France, Air Luxor, Alitalia, Continental Airlines, KLM, Malev, Southern Winds o Tunisair.
- 2004 – Direct flights to Quito, Guayaquil, Praga, and Varsovia
- 2005 - Air Europa is the first company in Spain with direct flights to China.
- 2007 – New routes to Buenos Aires and Río de Janeiro. Air Europa joins SkyTeam, as an associated member, on the first of September.
- 2008 – Air Europa joins the Atlantic Interoperability Initiative to Reduce Emissions (AIRE), a program developed with partners like the FAA, the European Commission and Nav Portugal
- 2009 – New routes to Lisbon, London, Venice, New York, and Miami. Second phase of the AIRE Oceanic Program.
- 2010 - Air Europa is a full member of SkyTeam since the first of July. New route between Madrid and Lima.
- 2012 -Air Europa receives two noteworthy awards regarding quality: the EMAS for environmental management and the Madrid ‘Excelente’ classification. It formalizes the acquisition of the eight Boeing 787s to be added to its fleet as of 2016.
- 2013 - Air Europa opens new routes to A Coruña, Montevideo and begins operation of the Madrid-Sao Paulo route.
- 2014 - Air Europa inaugurates its Madrid-Frankfurt and Madrid-Munich routes, both with two daily flights; and in May it begins its regular services between Madrid and San Juan in Puerto Rico. In June Air Europa also opens its Madrid-Miami route, with onward flights between Miami and Punta Cana, and at the end of the year, it adds Porto and Ouarzazate, in southern Morocco, to its network of destinations.
- 2015 - Air Europa announces that it is placing a new order with Boeing for fourteen 787-9 Dreamliners in addition to the eight B787s already acquired by the company. Flights begin between Madrid and Tel Aviv and Madrid and Asunción. The company starts its daily service to Miami using a Boeing 787 rented from LOT. Air Europa initiates its modernization plan and presents its new image and the new SUMA loyalty program. It also becomes the first airline to fit its entire fleet out with defibrillators. The company reaches new codeshare agreements with Korean Air, Avianca Brazil, Seaborne and Air Serbia. Air Europa Express begins its operations. Air Europa begins flights between the Balearic Islands,
- 2016 – First Spanish company with a 787 Dreamliner.
- 2017: New route to San Pedro Sula and becomes the first European airline to offer a direct connection between Honduras and Spain. Recife y Marrakech
- 2018 – Atmosfair ranks Air Europa as the world’s most efficient European airline network. This report, which is published by the German environmental organization every year, ranks the 200 largest airlines in the world based on their climate efficiency (CO2 emissions by transport service). The 2018 Atmosfair report also ranks Air Europa as the third most efficient airline network in the world, thus highlighting Air Europa’s strong environmental commitment.
- Similarly, Air Europa Express also gained second place in the ranking of the most efficient regional companies in the world, and it is in the first position at the European level. Air Europa opens routes to Quito, Düsseldorf, Venice and Eilat. Air Europa has its own cargo department, Air Europa Cargo
- 2019 – First international company to get a license in Brasil to operate scheduled domestic flights. Air Europa, Air France, and KLM sign a new joint venture agreement for their flights between Europe and Central and South America. This agreement will allow both to expand their offerings and enhance travel opportunities for their respective customers. First biometric boarding experience at Menorca airport. New routes to Panama, Medellin, Iguazu, Casablanca and Túnez
Quality, Safety and R&D&I
Quality and Environmental Policy
The Management of Air Europa, aware of its commitment to its customers, is establishing the general objective of deploying and maintaining an Integrated Management System based on sustainability, continuous improvement, customer satisfaction, information security and occupational risk prevention, with the participation of all its employees. The aim is to obtain external recognition of Air Europa as a leading airline, not only from the perspective of quality of service, but also through continuous improvement in its working methods, customer service, occupational health and safety, data confidentiality and respect for the environment.
Air Europa undertakes to:
- Use all the resources necessary to ensure that the service we provide is safe, reliable and complies strictly with all the specifications required in the field of Quality Management (1.035 OPS, EASA Part MA 712 and UNE-EN-ISO 9001: 2008), Environmental Management Systems (EMAS Regulation EC No 1221/2009, UNE-EN-ISO 14001: 2004 and applicable legal requirements), Information and Data Security (ISO 27001: 2007), Occupational Risk Prevention (OHSAS 18001: 2007) and any other industry standards which may be applicable (OPS 1, EASA, IATA, ICAO, etc.).
- Ensure that Operational Safety, Quality, Environment, Information Security, Occupational Risk Prevention and Continuous Improvement are priority elements in the business culture of the company.
- Develop programmes to improve processes, services and customer service, always working towards customer satisfaction and taking into account the quality-price ratio.
- Establish activities aimed at prevention and not just detection of problems. Assess risks and prevent any occupational risks or pollution that could be caused by our activities and processes, identifying, reviewing and controlling all aspects that could be generated in order to ensure the health and safety of people and protection of the environment.
- Ensure adequate protection, confidentiality, integrity and availability of all the documents and data required in the operations of the company, with particular emphasis on those containing personal and financial information, as well as information related to customers and processes.
- Improve our environmental performance and the effectiveness and efficiency of our processes through regular planning of our goals.
- Establish permanent training programmes that will allow us to have staff members with high levels of skills in order to perform the activities included within the Integrated Management System.
- Maintain constant contact with our customers in order to be able to collaborate together on continuous improvement of the service provided and evaluate their level of satisfaction with us.
- Continuously optimise the overall process applied by Air Europa, using a strategy aimed at achieving and maintaining industry leadership.
Management shall establish within the Quality and Environment System of Air Europa all the planning and resources needed to achieve the objectives set out by the Committee on Quality and Environment.
The Quality and Environment Manual is the document which compiles the philosophy and guidelines of the Quality and Environment System.It is the responsibility of all staff members of Air Europa to comply with the provisions of the Manual.
Llucmajor, 3rd January 2014
Signed Ms. María José Hidalgo
Quality Management System
Air Europa was certified in 2001 in accordance with ISO 9000:1994. This Certification demonstrates the suitability of the Quality System that is in place. Since then, AENOR, an internationally renowned Spanish certification company, has endorsed our quality system through yearly audits. The Standard has developed over time, with Quality Assurance giving way to a Process Management System with ISO 9001:2000. Over time, the scope of the certification has been extended to cover the entire company. In 2006 Air Europa became the only Spanish airline with its own handling and maintenance to be certified in accordance with ISO 9001:2000 in all its activities.
Operational Safety IOSA
The International Air Transport Association started the IATA Operational Safety Audit in 2001 to satisfy two specific needs of the aviation industry in the areas of efficiency of costs and safety. The air transport industry is subject to a growing proliferation of audits which often overlap in intent and content. IOSA is modifying this situation, by introducing a single standard accepted worldwide for this type of audit. The operational safety of airlines continues to be the industry’s main priority. Compliance with the regulations and practices recommended in the IOSA programme will help airlines achieve operational safety in all key areas, as well as operate more efficiently.
IOSA, as a globally accepted audit programme, can replace the majority of code share audits that are carried out at present. An airline that has been audited and is in compliance with IOSA regulations projects a positive image with regard to the integrity of its operations and its ability to manage associated risks, drastically reducing the number of operational audits to which it is subject.
The immediate result will be a reduction in costs, as fewer human resources need to be dedicated to this function. IOSA represents operational excellence and, for a registered IOSA operator, there exists greater potential for a whole range of opportunities (e.g., code sharing, wet leasing, aircraft leasing, etc.).
Research and Development Certificate
The certification system applied is the one set out in the General Regulations for R&D&I Projects by the Spanish Innovation Certification Agency (ACIE).
This certificate is based on the stipulations of the following regulations: Art. 35 of the Company Tax Law in accordance with Royal Decree 4/2002, of 5 March, as well as Act 4/2008 of 23 December, which refers to the nature of R&D&I projects, and Royal Decree 1432/2003, of 21 November, which refers to issuing the binding report by the Ministry of Industry for application in company tax deductions.
The aim of the project is to introduce and evaluate aeronautical communication, navigation and surveillance technologies before these become mandatory in Europe.
As regards communications, the question is overcoming current limitations of voice communication systems and frequency congestion by means of advanced data link technology.
We are part of the SkyTeam alliance, comprising 19 companies with more than 1,000 destinations throughout 175 countries, giving our passengers the opportunity to travel around the world more easily and with countless benefits.
The exclusive priority service can be found in over 1,000 airports around the world where the iconic SkyPriority red signs will guide passengers quickly and easily from check-in to baggage collection. Discover all the benefits of SkyPriority.