If you have required a special need service, please proceed as soon as possible to the check-in counter at the departure airport. Likewise, after arriving at your airport of destination, please wait on board to receive the required assistance. Should you decide to quit the aircraft by yourself and without communication with the crew, we will understand that you withdraw from the service required
Children aged 0 to 2
Children under the age of 2 on the date of the flight must travel in the same seat as the adult accompanying them.
Infants (from 0 to 2 years) are entitled to 1 piece of 10Kg in the hold and one of the following items:
- A folding pushchair.
- A carrying basket.
- A child seat.
These items may be stored under the seat or in the luggage compartment, providing they respect the maximum measurements allowed in the cabin. Otherwise, this baggage must be carried in the aircraft hold.
(Note: Air Europa shall honor previous infants’ allowance on reservations made before 31 December 2015)
Each adult may be accompanied by at most two children aged 0-2, in which case:
- One of the children will travel in the same seat as the adult, using a special seatbelt provided by the Air Europe crew.
- The other will travel in the seat next to the adult, in a child seat. In this case, the same fare will apply as for children aged between 2 and 11.
Children from 2 to 11
- Children aged 2 to 11 travel in their own seat and can check-in the same baggage as an adult. However, they may not travel over an emergency exit.
- There is no limit on the number of children aged 2 to 11 on the plane.
Children travelling alone
Children may travel alone from 5 years old. Air Europa offers a service to accompany the child, according to their age.
This service must be booked in advance, providing contact details of the persons who will deliver and collect the child.
- Our UM service is mandatory for children between 5 and 11 on domestic flights and up to 14 on international flights.
- Our YOUNG PEOPLE service is optional for children between 12 and 17 on domestic flights and between 15 and 17 on international flights.
- There is a limit on the number of unaccompanied children on a flight.
- Only a person aged 18 can take care of a minor.
- Air Europa will only accept Unaccompanied Minors on connecting flights when the expected connecting time does not exceed 5:00 hours.
Price supplements for unaccompanied children
|Direct flights||Connecting flights|
|Mainland and Balearic Islands||35€ / 40$ / 25£||60€ / 65$ / 43£|
|Canary Islands, Europe and Africa||60€ / 65$ / 43£||80€ / 90$ / 60£|
|Long Haul||90€ / 100$ / 64£||120€ / 130$ / 85£|
This service can be arranged by telephone on 911 401 501. You can consult our other phone numbers on our Help Page
Prices subjects to possible surcharges for taxes in certain countries.
Children travelling in a group
To travel with a group of children, you must contact Air Europa and inform us of the number of children and accompanying adults.
- Groups of up to 23 children must be accompanied by at least 1 adult.
- Groups of between 24 and 35 children must be accompanied by at least 2 adults.
- Groups of between 36 and 47 children must be accompanied by at least 3 adults.
- An additional adult is required for every additional 12 children.
Child seats, safety belts and restraint devices
Children travelling in their own seat must have appropriate child restraints for their age, which must be approved and adapted to the seat. If you have any questions, refer to the full regulations in the pdf below.
In general, systems over 40 cm wide, booster seats, central seatbelts and harnesses connected to the adult or seatbelt will not be accepted.
Regulations on child seat, belts and restraint devices
In accordance with OPS 1.730(a)(3):: A child restraint device (CRD) or a child restraint system (CRS) is considered to be acceptable if it is a supplementary loop belt manufactured with the same techniques and the same materials of the approved safety belts.
- Air Europa accepts an age-appropriate child restraint device on all of its flights, provided that a seat has been reserved for the child on the flight. - Confirmation must always be obtained from Air Europa before bringing a child restraint device on board.However, if there are vacant seats, an infant seat may be accepted on board, even if a seat has not been reserved in advance for the child.
- The instructions for use must be taken along, so that the approval labelling can be checked. Air Europa does not, however, guarantee the placement of a child restraint device in the seat reserved. If the safety seat does not fit into the seat or it cannot be safely secured, it will be placed in the overhead bin or the hold of the aircraft.
- CRDs can be used for infants/children between the ages of 6 months and 3 years. Infants under 6 months must be secured by an extension seat belt. The CRD and its harness must be designed so that the child can easily and quickly be secured in or removed from it.
- The CRD, or any part of it, must not show any obvious signs of having sustained damage.
Note: In exceptional cases, children older than 3 years who cannot sit upright unaided, may be sat on a CRD. Anyhow, his/her weigh may not exceed the maximum certificated weight of the CRD.
B). CLASSIFICATION AND APPROVALS
Provided the CRD can be installed properly on the respective aircraft seat, the following CRD are considered acceptable in an Air Europa flight: CRDs approved for use in aircraft only by any JAA authority, the FAA or Transport Canada (on the basis or a national technical standard) and marked accordingly. CRDs approved for use in motor vehicles according to the UN standard ECE R 44, -03 or later series of Amendments. Without being limited to, the following models conform to the required certifications: Maxi Cosi Citi; Luftikid UNO; Luftikid DUO; Römer Baby Safe bzw; Storchenmühle Maximum SP.
Note: the instructions for most CRDs sold in Spain contain the approval “approved according to ECE R 44” standard.
- CRDs approved for use in motor vehicles and aircraft according to Canadian CMVSS 213/213.1.
- CRDs approved for use in motor vehicles and aircraft according to US FMVSS nº 213 and are manufactured to these standards on or after February 26, 1985.
- US approved CRDs manufactured after this date must bear the following labels in red lettering:
i."THIS CHILD RESTRAINT SYSTEM CONFORMS TO ALL APPLICABLE FEDERAL MOTOR VEHICLE SAFETY STANDARDS, and
ii. “THIS RESTRAINT IS CERTIFIED FOR USE IN MOTOR VEHICLES AND AIRCRAFT”.
- CRDs qualified for use in aircraft according to the German “Qualification Procedure for Chile Restraint Systems for Use in Aircraft” (TÜV Doc.: TÜV/958 01/2001). Without being limited to, the following models conform to the required certifications: Luftikid DUO; Römer King quickfix (except Römer King quickfix model with approval nº 03301122); Römer Baby Safe bzw.; Maxi Cosi Mico; Maxi Cosi Citi.
- CARES (Child Aviation Restraint System) flight harness. It is an easily transportable “H” construction FAA-approved harness that may be attached to a regular airplane seat and lap belt.
The CARES is approved for use in aircraft by children who weigh between 10 and 20 kg (22 and 44 lb) and whose height is 100 cm (40 in) or less, and who are capable of sitting upright unaided. This is usually children between the ages of 1 and 4. It is much more easily transported around an airport than an infant car seat and can be used in any aeroplane seat.
Note: this device must have a label indicating “FAA approved in accordance with 14CFR 21.305(d), approved for aircraft use only”.
Although the width of aircraft seats varies, a CRD whose dimensions exceed 40 cm (16 in) width (distance between armrests) is unlikely to fit, even if the armrests of the aircraft seats are moved out of the way. An ill-fitting safety seat will not provide adequate protection for the infant/child.
The FAA has banned the use on aircraft of certain types of CRS that may be harmful to infants/children in the event of an emergency. These include:
- Backless booster seats;
- Safety belt extensions (commonly referred to as “belly belts”), and
- Vest or harness devices that attach to an adult or to the child’s safety belt.
Although some CRS that were manufactured before the FAA’s ban may carry an insignia and/or language indicating they are approved for aircraft use, they are not permitted on Air Europa aircraft.
Passengers are responsible to check with the manufacturers in plenty of time before their flight to ensure their CRD meet the standards.
Air Europa cabin crews are authorized to remove any non-compliant CRD from use and stow the seat separately. The infants are then secured by a supplementary loop belt on the lap of the accompanying adult. The ticket price for the additional seat (if applicable) cannot be refunded in these cases.
Forward facing CRDs may be installed on both forward and rearward (if available) facing passenger seats, but only when fitted in the same direction as the passenger seat on which it is positioned.
Rearward facing CRDs can only be installed on forward facing passenger seats and can only be used for infants/children weighing less than 9 kg.
A child in a CRD should be located as near to a floor level exit as feasible.
A child in a CRD shall be seated in accordance with OPS 1.280 and IEM OPS 1.280, “Passenger Seating” so as to not hinder evacuation for any passenger.
A child in a CRD shall neither be located in the row leading to an emergency exit nor located in a row immediately forward or aft on an emergency exit. A window passenger seat is the preferred location. An aisle passenger seat or a cross aisle passenger seat is not recommended. Other locations may be acceptable provided the access of neighbour passengers to the nearest aisle is not obstructed by the CRD.
In general, only one CRD per row segment is recommended. More than one CRD per row segment is allowed if the children are from the same family or travelling group provided the children are accompanied by a responsible person sitting next to them. In case of a two aisles aircraft, an additional CRD may be located on the central seat of the central row segment.
Note: a row segment is the fraction of a row separated by two aisles of by one aisle and the aircraft fuselage.
CRDs shall only be installed on a suitable aircraft seat with the type of connecting device they are approved or qualified for.
The method of connecting must be clearly shown in the manufacturer’s instructions to be provided with each CRD.
Note: the CRD must be able to be secured with only the fitted lap belt (not a supplementary loop belt).
All safety and installation instructions must be followed carefully by the responsible person accompanying the infant/child. Cabin crew should
prohibit the use of any inadequately installed CRD or not qualified seat.
If a forward facing CRD with a rigid backrest is to be fastened by a lap belt, the CRD should be fastened when the backrest of the passenger seat on which it rests is in a reclined position.
Thereafter, the backrest is to be positioned upright.
This procedure ensures better tightening of the CRD on the aircraft seat if the aircraft seat is reclining.
The buckle of the adult safety belt must be easily accessible for both opening and closing, and must be in line with the seat belt halves (not canted) after tightening.
Forward facing CRDs with an integral harness must not be installed such that the adult safety belt is secured over the child.
The CRD must be pre-boarded and secured to the aircraft seat before the child is seated.
Each CRD shall remain secured to a passenger seat during all phases of flight, unless it is properly stowed when not in use.
Where a CRD is adjustable in recline it must be in an upright position for all occasions when passenger CRDs are required to be used according to OPS 1.320(b)(1).
Travelling when Pregnant
- It is inadvisable to travel by air for expectant mothers beyond end of 36th week (32nd, if multiple uncomplicated). However, if the passenger needs to fly after such date, she shall check her doctor, who will decide whether flying is convenient or not.
- In such case, the information to be included in doctors’ certificate as follows:
- Permitted to travel (Round base)
- Number of days pregnancy (based on the certificate issue date)
- Estimated date of delivery
- One’s first childbirth or not
- Single / Multiple pregnancy
- Complications of pregnancy
- The Air Europa medical service shall clear all cases not considered and exceptions.
Passengers with Functional Diversity
People whose mobility is restricted by disability or for any other reason, and who require appropriate assistance and adaptation of the service should consider:
People who can act on their own in an emergency may travel unaccompanied, this means: being able to unbuckle a seat belt, leave the seat and reach the emergency exit unaided. In addition they must be able to get and fit an oxygen mask, and understand safety instructions and advice in an emergency.
Should an assistant be required, this person must be over 12 years old for domestic flights and over 15 for international flights; they must be willing and able to understand the safety instructions and to physically assist the person with the disability in an emergency.
Guide dogs may travel in the cabin if they have an up-to-date vaccination card with them.
The clearance for the applicable passengers with reduced mobility will always be carried out through fax / telephone / email to the Air Europa Special Service Requirements, specifying the maximum number of known details such as type of disability, number of safety assistants, etc. The service must be requested 48 hours before departure.
Telephone: +34 971 92 78 64
Fax: +34 971 923 284
Wheelchairs and other assisted mobility devices
If assisted mobility devices (chairs, walkers, sticks, crutches, etc.) cannot be stored in the cabin, they must be checked-in and carried in the aircraft hold. However, passengers are allowed to keep such items with them during boarding until they reach the plane, where they must be given to the Air Europa coordinator for storage in the hold.
MOBILITY AID SIZE / WEIGHT RESTRICTIONS
To reduce the risk of damage to your mobility aid, and to our aircraft, the following restrictions apply:
- Refer to our ‘maximum dimensions’ table below. If your mobility aid is greater than the size / weight restrictions specified, we will be unable to carry the item.
- All electric mobility aids must travel in an upright position.
- Electric wheelchairs must travel in the ‘free wheel’ mode
Table of Maximum Dimensions
|Aircraft A330||Aircraft B737-800||Aircraft E195|
|Height||90cm / 35.1"||84cm / 32.8"||84cm / 32.8"|
|Width||90cm / 35.1"||100cm / 39"||100cm / 39"|
|Length||125cm / 48.8"||125cm / 48.8"||125cm / 48.8"|
|Weight||150 kg / 330 lb||150 kg / 330 lb||100kg / 220lb|
If your mobility aid does not fit within these allowable dimensions (after being adjusted or disassembled) you will have to travel with an alternative mobility aid (such as a manual wheelchair) that fits within the above dimensions.
Electric Wheelchairs and mobility aids, lithium ion batteries restrictions:
1. For non-collapsible devices
Batteries to remain in the device.
- There is no maximum Wh limit for the installed battery
2. For collapsible devices
If your wheelchair or mobility aid is specifically designed so the batteries can be removed, you must follow these instructions:
- Remove all lithium batteries according to the manufacturer's instructions.
- Protect the removed batteries from short circuit, e.g. by covering exposed terminals with electrical tape.
- In order to protect them from damage, place batteries individually in a protective pouch and take them with you as carry-on ‘cabin’ baggage.
- The maximum battery power is 300Wh, or for devices fitted with two batteries, 160Wh each.
- In addition, you're allowed to take one spare battery at max. 300Wh, or two spare batteries at max. 160Wh each.
- Your wheelchair or mobility aid can be transported as ‘checked’ hold baggage without restriction.
Assistance services for wheelchairs
Wheelchair assistance should be requested for the needs of each passenger before flying.
Air Europa offers three types of service:
- The passenger is able to walk up and down the stairs of the plane and make their own way to their seat, but needs a wheelchair to get from the check-in to the plane and vice versa.
- The passenger cannot walk long distances or up and down the stairs of the plane, but once in the cabin is capable of making their own way to their seat.
- The passenger needs assistance for all their movements.
It addition to the check-in baggage, the following may be carried at no cost: up to 2 wheelchairs, mobility devices, crutches or similar.
Passengers with limited ability to sit
For security reasons, passengers are required to sit in the upright position while the plane is moving, during take off, in the event of mid-flight turbulence and during landing. For passengers who cannot remain in an upright position throughout the flight, an approved safety harness must be used for air travel. If you have any queries, please read the extended information for passengers with reduced mobility. For more information: firstname.lastname@example.org.
Devices over 40 cm wide will not fit between the armrests, and therefore would not be sufficiently secure.
Passengers travelling on a stretcher or whose needs are not covered by the auxiliary devices listed may apply the regulations for passenger on stretchers.
A person is considered to have a disability or reduced mobility when their ability to use the transport is reduced by a physical (sensory or locomotive, permanent or temporary) or intellectual disability or impairment, or by reason of age or other factor, resulting in them requiring specific assistance and adaptation of the service to their needs.
- A travelling assistant is not required for any physically self-sufficient person who is able to assist themselves in evacuating the aircraft. In practice, self-sufficiency means a person being able to unfasten their seat belt, leave their seat and reach an emergency exit unaided; get and put on a life jacket and oxygen mask without assistance; and understand the safety instructions and advice given by the crew in an emergency (including information in accessible formats).
- A travelling assistant is anyone over 12 years old on domestic flights and over 15 years old on international flights who is willing and able to assist a physically disabled passenger in an emergency and who can understand and apply safety instructions.
- A blind person can be accompanied by a guide dog in the cabin, even if it weighs over 8 kg. Guide dogs must wear a muzzle and carry an up-to-date vaccination record.
- Authorizations for passengers with reduced mobility should be requested by fax to the Air Europa Special Requirements Department on 902 401 505, providing as much detail as possible of the type of disability, number of companions, etc.
We offer three types of wheelchair services. When requesting this service, please specify the type required:
- WCHR: (R for Ramp) The passenger is able to walk up and down the stairs of the plane and make their own way to their seat, but needs a wheelchair to get from the check-in to the plane and vice versa.
- WCHS: (S for Steps) The passenger cannot walk long distances or up and down the stairs of the plane, but once in the cabin is capable of making their own way to their seat.
- WCHC: (C for Cabin Seat) The passenger is completely immobile (paraplegics, etc.) and needs to be taken from the check-in to their seat on the plane.
(It is important to clearly specify which of the three types is required when requesting the wheelchair service, so that the assistance the passenger needs can be provided).
In addition to the standard baggage allowance, passengers may also take 2 wheelchairs or mobility devices, crutches or similar at no charge.
Passengers with limited ability to sit
For safety reasons, all passengers other than those travelling on a stretcher are asked to sit upright during taxiing, take off, turbulence and landing.
Note: Seats that recline to appropriate angles can only be provided in Business Class on some aircraft types.
Passengers with reduced mobility who cannot sit upright unassisted and who do not meet Air Europa's criteria for sitting on the lap of an adult or using a child seat may use certain auxiliary devices. These must be provided and adjusted by the passenger. The Company must be informed of the use of such devices.
2. Classification and approval
The following devices are acceptable on an Air Europa flight if the passenger signs a Liability Release Form and the device can be installed correctly on the aircraft seat.
- Cushion. Chronic pain makes it difficult for some passengers to sit. Some passengers suffer from neck or back pain, chronic pelvic pain (symphysis pubis dysfunction - SPD), or just sore hips. People suffering from coccyx pain also have trouble sitting. Some people are helped by sitting on cushions that are cut away on one side to relieve pressure on the sitting bones; these can also help with spinal injuries and arthritic or orthopaedic conditions. For this reason, Air Europa permits doughnut and wheelchair cushions on its flights, as long as they fit on the seat and do not stop the passenger from fastening their seatbelt.
- Crelling harness. This is designed to support and protect passengers (children and adults) with specific requirements. It is not a safety harness and must be used with the aircraft seatbelt. It straps around the back of the seat and is tightened to fit securely (it does not interfere with the drop down table of the passenger sitting behind) using a 5 point harness.
- Body support. This device moulds to the body holding the desired posture, sometimes using vacuum technology. It is designed to be used anywhere, maintaining full body support by stabilising the torso. It is flexible to the touch and easy to install on the aircraft seat. There are two side holes for the seat belt, which must be fitted before the passenger sits down. An air chamber in the seat back is used to inflate the bag, which moulds to the shape of the body, providing full body support. This may take a few minutes. The passenger should therefore board the flight first.
- Travel chair. Providing head support, straps and foot rests, with a 5 point harness providing complete upper body support. These chairs allow disabled passengers with limited upper body support to travel in comfort. They are very much like a child's car seat in design. They were developed to help children with specific requirements (usually aged 3 to 11, although the limits depend on size and weight). They fit into a conventional seat using an adjustable security strap. This is not a safety harness and must be used in conjunction with the aircraft seat belt. There are two side holes for the seat belt, which must be fitted before the passenger sits down.
- Limitations. While the width of aircraft seats varies, a device wider than 40 cm (16 inches - the distance between armrests) is unlikely to fit, even if the armrests are moved as far as possible. Passengers will not receive adequate protection from a poorly fitting device.
- Passengers whose needs are not met by any of the above devices, may be accepted in the cabin under the rules set out for Stretcher Passengers (STCR).
General Conditions of Acceptance
As foreign carrier, Air Europa fully complies with the ACAA. For additional information, you may request a copy at Air Europa Airlines airport location, ticket office or you may simply print a copy of the U.S. Depatment of Transportation (DOT) regulations on Non Discrimination on the Basis of Disability in Air Travel (14 CFR part 382).
- The purpose of the ACAA is to ensure that you cannot be disciminated against, when traveling on an airline, solely because of your disability.
- Discriminate against any qualified individual with a disability by reason of the disability;
- Require anyone to accept special services.
- Deny an individual transportation even if separate or different services are available for individuals with disabilities.
- Take adverse action against someone asserting ACAA rights
If you encounter problems when traveling with us, feel to ask our customer service personnel for a Complaint Resolution Official (CRO). Our CROs have been specially trained and are aware or respond to your concerns. Our CROs are available:
- Postal Address:
Polígono Son Noguera,
Carretera Arenal-Llucmajor Km 21.5
Llucmajor | CP 07620 | Illes Balears | Spain
- Toll free hotline from USA: 800 798 57 73
- Toll free hotline from Spain: 900 846 050
- E-mail Address: email@example.com
- Schedule: 08:00 – 22:00 LT
The DOT has a toll free hotline to assist passengers with disabilities.
You make contact the DOT:
- Toll free hotline from USA for passengers with disabilities, 1-800-778-4838 (voice) or 1-800-455-9880 (TTY);
- By phone to Consumer Affair of Aviation Office 202-366-2220 (voice) or 202-366-0511 (TTY);
Air Consumer Protection Division, C-75,
U.S. Department of Transportation,
1200 New Jersey Ave., SE.,
West Building, Room W96-432,
Washington, DC 20590; and
Website of the Consumer Affair of Aviation Office: http://airconsumer.ost.dot.gov
Advance notice Requirements
We will need al least 48 hours advance notice for the following requests:
- Accommodation for travel in a stretcher
- Transport of your wheelchair or other assistive device that uses a gel cell or wet cell battery
- Reservations for a group of ten or maore qualified individuals with a disability travelling as a group
If advance notice or check-in requirements cannot be met, the services may still be provided if it can be done without delaying the flight.
To make a reservation online, simple tell us what your requirements are.
To make a reservation by telephone, call our Reservations Centre. When making your reservation, simply inform the Reservation Agent of your special need. Our agents are trained to accommodate the special need of our passengers. If you are not sure, ask them what assistance is available and inform them how your needs can best be met. In addition, let us know:
- If you need assistance to/from the ticket counter and departure gate.
- If you will be travelling with a service animal or assistive device.
- If you have a power wheelchair and, if so, what type of battery it uses al least 24 hours prior to your scheduled flight departure.
You may wish to relay to the reservation Agent if you are using a wheelchair.
- Can go up and down steps.
- Can walk to your assigned seat.
Need assistance boarding and/or deplaning the aircraft, and whether you will be travelling with a companion to assist you.
- If you have a visual impairment.
- If you have a hearing impairment.
- If you have special seating requirement due to mobility needs or any other reason.
- If you are travelling with an attendant and need adjacent seating or if an attendant or medical equipment service company will be meeting you.
Any other special requirement
Air Europa will pre-assign a seat for you if you let us know al least 48 hours prior to your scheduled departure if you:
Require assistance with a boarding chair to get to your seat and are unable to transfer over a fixed armrest.
- Travel with a personal care attendant
- Travel with a service animal
- Have a fused or immobile leg
Anyone who self-identifies as having a special need other than one of the four listed above, and requests special seating accommodations, we will assign a seat as request. However, if on the day of departure a qualified individual with a disability will need that seat, you may be asked to move.
- You will need to travel with a personal care attendant if:
- You must be transported in a stretcher
- Because of a mental impairment, you are unable to understand or respond appropriately to safety instructions from Air Europa personnel.
- You have mobility impairment so severe that you would be unable to assist in your own evacuation of the aircraft in the event of an emergency.
- You have both severe hearing and severe vision impairments, if you cannot establish communication with or are unable to respond appropriately to a safety briefing or safety instructions for Air Europa personnel
If you advise Air Europa that you fit into one of the above categories, you will be required to provide your own personal care attendants and the attendant must pay the fare applicable at the time of making a reservation.
Person stoutly built
- If you are a stoutly built person and require an additional seat for travel, please advice the Reservation Agent so that we may accommodate your needs. Air Europa will charge the same fare for the additional seat(s) purchased to accommodate your requirements.
- Accessibility on Air Europa aircraft
- Economy class seats with movable armrests are identified by the type of aircraft and location.
- All Airbus aircraft will incorporate movable armrests in the economy class section, except in designated emergency rows and the first few rows.
- The type of aircraft is specified in our reservation system. The type of aircraft is usually available 24-48 hours prior to flight departure.
- Airbus A330-200 Aisle seats from row 15 to 55: C and G
Transport of medical devices on board
This subchapter applies to the transport of medical equipment on Air Europa flight operations to, from and within the United States of America (USA).
Transport of dangerous goods by air must be in accordance with,
United States Regulations (49 CFR Parts 171-180) or the ICAO Technical instructions as limited by 49 CFR Part 171 Subpart C.
The requirements of 49 CFR 175 applies to all shipments offered for air transport to, from or within the United States, including when the shipment is prepared in accordance with these Regulations.
Part 175 contains additional requirements applicable to any person who performs, attempts to perform, or is required to perform a function subject to 49 CFR and is also applicable to air passengers and crew.
ICAO Technical Instructions. When the ICAO Technical Instructions are used for consignments of dangerous goods, failure to comply with the ICAO Technical Instructions and all relevant US variations is a violation of the United States Regulations.
Note: The IATA Dangerous Goods Regulations are fully in compliance with ICAO Annex 18 and its associated Technical instructions.
SFAR 106 – Rules for use of portable oxygen concentrator system on board aircraft.
United States Regulations (14 CFR Parts 125 y 135) Use of certain portable oxygen concentrator devices onboard aircraft.
- Department of Transportation. – Federal Aviation Administration (14 CFR Part 382) Non discrimination on the basis of disability in air Travel.
- Department of Transportation. – Federal Aviation Administration (14 CFR Part 121) Use of conditional portable oxygen concentrator devices on board aircraft.
Information about Travelers with disabilities & Medical conditions: www.tsa.gov
MEDICAL DEVICES ON BOARD: VENTILATORS, RESPIRATORS, CPAP (Continuous positive airway pressure) and concentrador portátil de oxígeno (POC).
Reservation / Information
It is recommended that you notify Air Europa at the time of reservation or 48 hours before flight time that you will be flying with medical devices on board to verify their policy and check-in one hour before the check-in time for the general public to receive the services and accommodations in case of user of his/her ventilator, respirator, CPAP machine or POC.
The passenger shall make the requirement through the Telephone Assistance Centre on Schedule flights (the confirmation will then be shown in the reservation for that passenger).
A medical certificate shall be required for a passenger with a disability:
- Who is traveling in a stretcher or incubator;
- Who needs medical oxygen during a flight (NOTE: Air Europa does not supply oxygen equipment for passenger assistance.
- Whose medical condition is such that there is reasonable doubt that the individual can complete the flight safely, without requiring extraordinary medical assistance during the flight
For purposes, a medical certificate is a written statement from the passenger´s physician saying that the passenger is capable of completing the flight safely, without requiring extraordinary medical assistance during the flight.
To be valid, a medical certificate must be dated within 10 days of the scheduled date of the passenger´s initial departing flight.
Check-in and Seating
Passenger must use check-in desk for control purpose.
Check-in Agent must check:
- No person using a portable oxygen concentrator is permitted to sit in an exit row.
- Ensure the device is approved for use onboard the aircraft. Check reservations (MEDA).
- Ensure that a passenger brings an adequate battery supply to power his/her device.
Note: Air Europa cannot ensure the availability of electrical outlets and/or electrical supply on board their aircraft.
Inform passenger that the medical device must be placed under the seat in front or in the bean/rack.
Air Europa keeps the right to deny the transportation to those passengers who do not carry suitable or enough equipment and/or batteries necessary for the flight, or who did not make the necessary special arrangements for such transportation.
According to the oxygen capacity requiring and how long the flight last, two types of equipment may be considered:
Mobile kit, which does not require neutralizing extra seats. Kit is installed under the seat in front of passenger’s seat.
Fixed kit (not provided by Air Europa), requiring neutralizing a part of or all the seats next to the passenger. Necessary seats for the kit may be occupied by the persons accompanying the disabled passenger.
The station is informed of the presence of OXYG passengers by a message from the department responsible for the reservation.
In the event of full flights, the passenger must be protected and never be denied boarding.
The passenger must turn up at the check-in counter with time enough to carry out all necessary arrangements established locally on this airport.
No Advance Check-in Time has been defined as it may vary depending on the airport.
For security reasons, the passenger will be allocated on a window seat and (where the flight is not fully booked) the nearer seats will be neutralized.
The passenger will not be allocated on seats near to bulkheads and/or emergency rows or on a row adjacent to the emergency row, to ensure that the equipment is not displaced and that the passengers’ evacuation in case of emergency will not be obstructed.
The passenger must be informed that the equipment will be stowed underneath the forward seat during any phase of the flight, for whose purpose, the equipment must not exceed the relevant cabin baggage size.
The passenger must turn up at the boarding gate at least 00:45 hours prior to the departure time to board before the rest of passengers and be introduced to the cabin crew.
Restrictions / Prohibited devices for transportation
Please note that portable oxygen systems containing liquid oxygen are not accepted onboard, is forbidden under all circumstances, on the person, can not be checked or carried-on, even if the container is empty.
Chemical oxygen generators (generators must not be confused with concentrators), are strictly prohibited for its transportation.
Non-certified or not duly identified equipment and/or cylinders containing oxygen devices, equipment and/or cylinders are strictly prohibited for its transportation.
Oxygen supply by Air Europa
General Policy. Air Europa does not supply oxygen equipment for passenger assistance, this service is not available on Air Europa flights, however the passenger may carry the devices, equipment and/or oxygen cylinders, whether own or hired through specializing entities, as long as they meet the requirements set forth in this subparagraph and subject to previous approval by Air Europa.
Important note: The emergency oxygen installed on board the aircraft is used for unforeseen use and not for its use on passengers with special needs previously known.
Oxygen or air cylinders required for medical perposes
Passengers are not allowed to use their own oxygen cylinders in-flight.
Federal Aviation Administration (FAA) regulations prohibit use of personal oxygen units during flight. However, the FAA has issued guidelines for use of certain portable oxygen concentrators (POC) onboard.
NOTE: Equipment and/or cylinders containing oxygen or air may be carried as checked baggage, duly packed, as long as the equipment and/or cylinders pressure indicates “0”; being produced at the check-in counter with the valve / nozzle separated from the cylinder, thus allowing the check-in personnel to verify that tanks are purged.
Medical devices on board
Ventilators, Respirators, CPAP (Continuous positive airway pressure) and portable oxygen concentrator (POC). (USA FLIGHTS)
This rule is based in the Federal Register 382.133 (d) (Requirements concerning evaluation and use of passenger-supplied electronic devices that assist passengers with respiration in the cabin during flight).
This rule applies to both the aircraft operator and the passenger using medical devices on board the aircraft.
Acceptance – Portable oxygen concentrator (POC)
Air Europa accepts the transport of following portable oxygen concentrators:
Above POCs have the following characteristics,
(1) Do not contain hazardous materials as determined by the Pipeline and Hazardous Materials Safety Administration.
(2) Are also regulated by the Food and Drug Administration;
These units perform by separating oxygen from nitrogen and other gases contained in ambient air and dispensing it in concentrated form to the user.
Only lotions or salves that are oxygen approved may be used by persons using the portable oxygen concentrator device.
Operational requirements for medical devices on board
As a foreign carrier operating flights to, from or within the United States, Air Europa must provide the information during the reservation process as indicated in following paragraphs upon inquiry from an individual concerning the use in the cabin during air transportation on such a flight of a ventilator, respirator, CPAP (Continuous positive airway machine), or POC (Portable Oxygen Concentrator) of a kind equivalent to an FAA.approved POC for U.S. carriers:
(1) The device must be labeled by the manufacturer to reflect that it has been tested to meet requirements for medical portable electronic devices set by the foreign carrier´s government if such requirements exist;
(2) The device must be labeled by the manufacturer to reflect that it has been tested to meet requirements for medical portable electronic set by the FAA for US carriers if requirements for medical portable electronic devices have not been set by the foreign carrier´s government and the foreign carrier elects to apply FAA requirements for medical portable electronic devices.
(3) The maximum weight and dimensions (length, width, height) of the device to be used by an individual that can be accommodated in the aircraft cabin consistent with the safety regulations of the foreign carrier´s government.
During movement on the surface, takeoff and landing, the unit must:
(i) Either be stowed under the seat in front of passenger´s seat, or in another approved stowage location, so that it does not block the aisle way or the entryway into the row; or
(ii) If it is to be operated by the user, be used only at a seat location that does not restrict any passenger´s access to, or use of, any required emergency or regular exit, or the aisle(s) in the passenger compartment;
No person using a portable oxygen concentrator is permitted to sit in an exit row;
The requirements to bring an adequate number of batteries as specified and to ensure that extra batteries carried onboard to power the device are package in accordance with applicable government safety regulations.
The user, whose physician statement specifies the duration of oxygen use, must obtain from the aircraft operator, or by other means the duration of the planned flight, the user must bring an adequate number of fully charged batteries onboard, based on the battery manufacturer´s estimate of the hours of battery life while the device is in use and the information provided in the physician´s statement, to power the device for not less than 150% of the expected maximum flight duration.
The user must ensure that all portable oxygen concentrator batteries or other medical devices carried onboard the aircraft in carry-on baggage are protected from short circuit and are packaged in a manner that protects them from physical damage. Batteries protected from short-circuit include:
(1) Those designed with recessed battery terminals; or
(2) Those packaged so that the battery terminals do not contact metal objects (including the battery terminals of other batteries). When a battery-powered oxygen concentrator is carried on board aircraft as carry-on baggage and is not intended to be used during the flight, the battery must be removed and packaged separately unless the concentrator contains at least two effective protective features to prevent accidental operation during transport.
NOTE: Please note that aircraft electrical power is not available for portable oxygen concentrators; therefore, make sure to have enough batteries for the duration of the flight, overlay and unforeseen delays.
Batteries containing Lithium can be divided in two types based on the content of Lithium.
- With a content of up to 8 g Lithium can be carried unlimited.
- With a content of more than 8 g but not more than 25 g, not more than 2 pieces are allowed and only when individually protected against short circuits and wrapped in strong outer packaging can safely be transported in the passenger cabin.
To check the spare batteries which are offered upon check-in, the following equivalent values may serve as an aid:
- Up to 8 g Lithium may also be described as 100 watt/hour or 1450 mA/hour.
- Up to 25 g Lithium may also be described as 300 watt/hour or 4400 mA/hour.
Any requirement, if applicable, that an individual contact the carrier operating the flight 48 hours before scheduled departure to learn the expected maximum duration of his/her flight in order to determine the required number of batteries for his/her particular ventilator, respirator, continuous positive airway pressure machine, or POC;
Any requirement, if applicable, of the carrier operating the flight for an individual planning to use such a device to check-in up to one hour before that carrier´s general check-in deadline; and
Any requirement, if applicable, that an individual who wishes to use a POC onboard an aircraft present to the operating carrier at the airport a physician´s statement (medical certificate).
In the case of a codeshare itinerary, the carrier whose code is used on the flight must either inform the individual inquiring about using a ventilator, respirator, CPAP machine or POC onboard an aircraft to contact the carrier operating the flight for information about its requirements for use of such devices in the cabin, or provide such information on behalf of the codeshare carrier operating the flight.
NOTE: If an individual does not comply with the conditions for acceptance of a medical portable electronic device as outlined, you may deny boarding to the individual in accordance with this section and in that event you must provide a written explanation to the individual in accordance with the FAA Federal Register
Notification to Captain
The pilot in command must be apprised whenever a passenger brings and intends to use a portable oxygen concentrator on board the aircraft and the pilot in command must be informed about the contents of the physician´s written statement including the magnitude and nature of the passenger´s oxygen needs.
Whenever the pilot in command turns off the “Fasten Seat Belt” sign, or otherwise signifies that the permission is granted to move about the passenger cabin, passengers operating their portable oxygen concentrator may continue to operate it while moving about the cabin.
Other medical devices on board; nebulizers, insulin pomp, heart defibrillator, incubators, etc.
Medical devices on board such as:
Insulin pumps using wireless glucose monitors (This device may produce electromagnetic interferences).
may produce electromagnetic interferences (EMI) that could interrupt or obstruct aircraft equipment’s standard performance.
The use of those equipments on board the aircraft is restricted, although their transportation in passengers’ cabin is permitted, as long as:
They meet the cabin baggage weight and size.
They fit under seat in front of the passenger or inside the stowage bin.
Note: These equipments/devices must be ensured underneath the seat, or else the passenger may book an additional seat (EXST) for their use on board.
This devices may be carried on and used by a passenger on board an aircraft provided the aircraft operator ensures that the following condition are satisfied, the devices does not cause interference with the electrical, navigation or communication equipment on the aircraft on which the device is to be used; to confirm this point the airline has to check with the device´s technical manual in order to confirm it could be operated on board.
These equipment/devices are carried with no extra charge and are considered as cabin baggage (weight and size standards have to be complied with).
These equipment/devices must be ensured underneath the seat, or else the passenger may book an additional seat (EXST) for their use on board.
Note: On the PNL, the passenger is identified by the remarks: FRAG + CKIN + MEDA.
Passengers with special needs
Extra seat: passengers that need an extra seat
- The passenger has the option to reserve one or two additional seats in order to ensure their utmost comfort for the duration of the flight. The cost of the seat will correspond with the price of the ticket that is available at the time of purchase, without including the amount charged as airport taxes.
- The resident discount will only be applicable when the use of these seats is strictly necessary (corpulent person, cannot bend their knee,...)
PASSENGERS IN CASTS
- No medical certificate is required to travel with a cast on either arms or legs. However, the passenger must consider the 48 hour limit from the time that the cast is applied and the duration of the flight.
FOR FLIGHTS LESS THAN 2 HOURS:
- Within the first 48 hours of wearing a plaster: We recommend you wear the plaster cast open with a longitudinal cut, which can be carried out in the hospital or by the airport medical service. A medical certificate is not necessary and the passenger must sign a disclaimer, which can be requested at the check-in desk (except on US flights), stating the date on which they had the cast put on.
- If the passenger is flying in the first 48 hours or later from when the cast was put on, it is NOT necessary for them to sign a disclaimer or a medical certificate.
FOR FLIGHTS MORES THAN 2 HOURS:
- Within the first 48 hours of wearing a plaster: The plaster cast must be open with a longitudinal cut; this can be carried out by the hospital or the airport medical service. A medical certificate is not necessary and the passenger must sign a disclaimer, which can be requested at the check-in desk (except on US flights), stating the date on which they had the cast put on.
- If the passenger is flying in the first 48 hours or later from when the cast was put on, it is NOT necessary for them to sign a disclaimer or a medical certificate.
- Passengers with lower limbs in a cast up to the waist or covering their whole leg must purchase the seats needed to keep their leg raised throughout the flight.
Passengers on stretchers
To transport a stretcher on an Air Europa flight, the following requirements must be met:
- The stopover time on both arrival and departure must be over 90 minutes, the time needed to assemble and disassemble the stretcher.
- For the assembly, nine spaces must be reserved and paid for.
- There must be maintenance technicians at the arrival and departure airports.
- The passenger must be travelling with medical staff.
Passengers with physical or mental disabilities who require special attention will need to present a medical certificate confirming they are fit to fly and to sign a liability disclaimer before boarding. Any enquiries regarding this matter should be sent by fax for the attention of the Special Requirements Department of Air Europa at +34 971 923 284 FAX.
Passengers with Pets
Pets must always be accompanied by their owners or authorized representatives. You must arrive at the airport early enough to complete the necessary paperwork.
It's not allowed to transport animals to/from the UK.
If you are travelling with your pet…
- Get information on the requirements that must be met
- Protect yourself and your pet against Rabies
Pets in the cabin
- Dogs, cats, birds (except birds of prey), fish, aquarium turtles and some rodents (hamsters, guinea pigs or small rabbits).
- Pets (dogs and cats) must have all required vaccinations.
- They must travel in an approved ventilated container.
- They may travel in the cabin subject to the conditions for acceptance.
- Non-refundable service
- Prices subjects to possible surcharges for taxes in certain countries
- They may travel in the cabin for an additional fee, depending on the destination.
- Carrier´s maximum sizes: 55x35x25 cm and the weight limitation is 8kg (pet + carrier)
- Except for flights operated by ATR aircraft, where the weight cannot exceed 6 kg (pet + container) Only cats and dogs will be accepted.
Fares for Pets in cabin
Mainland, Canary Islands and Balearic Islands EUR 25
Europe and Africa EUR 50
Long haul EUR 150
Inter Canary / Balearic Routes EUR 9
Pets in the hold
- Amphibians, insects, crustaceans, reptiles (except aquarium turtles), rodents (other than hamsters, guinea pigs and small rabbits), ferrets and some breeds of dogs.
- Pets (dogs and cats) must have all required vaccinations.
- They must travel in an approved ventilated container.
- Non-refundable service.
- Prices subjects to possible surcharges for taxes in certain countries
- They will be transported in the hold on payment of a supplement, depending on the destination and conditions of acceptance.
- Pets must be transported in IATA-approved rigid containers with a metal door, appropriate for carriage by air. Wire mesh or welded mesh containers are not acceptable.
Fares for Pets in the hold
Mainland and Balearic Islands EUR 90
Europe, Canary Islands and Africa EUR 100
Long haul EUR 240
Inter Canary / Balearic Routes EUR 20
5. Hold limitation brachycephalic animals
The carriage by air of brachycephalic breeds (snub nosed) involves an increased risk of breathing problems and overheating due to stress of flying, therefore:
- Brachycephalic dogs and cats not exceeding 8 kg including their container are accepted as pet animals in cabin (PETC).
- Brachycephalic dogs and cats exceeding 8 kg including their container are not accepted as live animals in hold.
The following breeds of animals and their cross-breeds are considered as brachycephalic:
- Dogs: Boston Terrier, Boxer, Brussels Griffon (Petit Brabançon), Chines Pug, Chow Chow, Dutch Pug (Mopshond, Mops Hund, Carlino), (English) Bulldog, English Toy Spaniel (King Charles Spaniel), French Bulldog, Valley Bulldog, French Mastiff (Dogue de Bordeaux), Lhasa Apso, Japanese Chin (Chin, Japanese Spaniel, Japanese Pug), Pekinese, Pug, Shar-Pei, Shih-Tzu, Tibetan Spaniel.
- Cats: American Burmese, Exotic, Himalayan, Persian, British Shorthair.
1. Travelling in the European Union with your dog, cat or ferret
To travel in the EU, your pet must have a:
- European Pet Passport.
- Be identified with a microchip or tattoo (if this was made before 03/07/2011).
- Be vaccinated against Rabies with a valid vaccine in the time of the trip.
2. Travelling to third countries with your dog, cat, or ferret
To travel to a third country your pet must meet the requirements of that country:
- Contact the Embassy or Consulate of the country.
- Get further information on the website of the Ministry responsible for the country.
- You can consult the Export Procedure of pets in CEXGAN.
If travelling to the following countries/territories you must comply with paragraph 1:
Andorra, Switzerland, Faroe Islands, Gibraltar, Greenland, Iceland, Liechtenstein, Monaco, Norway, San Marino, city of the Vatican.
3. Will you return with your dog, cat or ferret after visiting a third country?
If you are travelling to one of the third countries included in Annex II of Regulation (EU) 577/2013
…To come back, your pet must meet the requirements indicated in paragraph 1.
4. Will you return with your dog, cat or ferret after visiting a third country with a specific risk of Rabies?
(Countries not included in paragraph 3)
You pet must meet the requirements of paragraph 1, and in addition:
- Your pet must be subjected to a serological test in an approved laboratory before travelling.
- The test result must be greater than 0.5 UI.
Failure to follow these rules:
Puts yourself and your pet in danger.
- Will imply that your pet will not be allowed to re-enter the EU, will be quarantined or as a last resort will be euthanized.
- For more information: CEXGAN and GD SANCO:
¡Inform yourself if you are travelling with another type of animal!
Special Meal acceptance policy SPML
Air Europa may serve and/or offer products on board with ingredients that could contain allergens for some passengers with an intolerance or allergy including traces of such products. It is the passenger’s responsibility to carry the appropriate medication and other forms of protection that may be needed during the flight.
For their own safety they must consider the following warnings and obligations:
- If you suffer from any type of allergy or intolerance, you must always carry the necessary medication with you, including injectable medication, as you would in any other circumstance.
- If you suffer from an allergy or intolerance to any type of food, including nuts, we cannot confirm that the menu offered on board is free from those substances. It is impossible for Air Europa to guarantee this with their food suppliers (catering companies) and/or any suppliers they subcontract. We also cannot guarantee that other passengers won’t bring on board food that contains substances and/or by-products to which you are allergic or intolerant.
- We inform you that we do not have allergen “free zones”. Our aircraft are cleaned in compliance with the regulations of air transport but this cleaning does not guarantee the elimination of allergens and the air filters on the aircraft are not designed to eliminate such substances. We can therefore not guarantee the absence of or exposure to such substances on board during the flight and we therefore urge you to take the necessary medical precautions in case of exposure.
- As we are concerned for your well-being, and with your authorisation, we will inform the passengers seated near you of the situation in order to avoid the consumption of products that may cause a reaction.
- Children that are extremely allergic to foods (including nuts) cannot travel as an unaccompanied minor
The special foods that Air Europa can confirm are those recognised by IATA. To check availability of these products, depending on the type of flight and class in which you are travelling, please contact our Customer Service Centre:
Telephone : 911 401 501 (when calling from Spain)
Or the telephone number of the Call Center provided by each delegation
- SPML requests from business passengers will be considered by the catering department and confirmed if possible. However, we can never confirm the absence of traces.
SPECIAL MEALS AVAILABLE
On transatlantic flights and in Business Class on medium-haul flights, we provide a free meal made by our catering service. We also have special meals adapted to the needs of all our passengers. And from the 1st of May, on transatlantic flights from Madrid and on medium-haul flights we offer menus free from the 14 main allergens, suitable for the majority of allergies and intolerances. Special meals must be requested at least 72 hours in advance working days
These are the special meals we offer:
TYPE OF FOOD
High fibre, low-fat and without added sugars. Between 600 and 800 calories per menu.
Does not contain gluten in any ingredients.
Does not contain salt or foods with high salt content. Maximum of 120mg of sodium per 100g of food.
Rich in complex carbohydrates. High in fibre. Low in saturated fats. Maximum 3g of fat per 100g of food.
Rich in complex carbohydrates. High in fibre. Low in fat. Fewer than 400 calories per meal.
BLAND DIET MENU
With products easy to digest and not irritating to the stomach.
Does not contain dairy products and their derivatives.
Vegan meal (does not contain dairy products)
HINDU VEGETARIAN MEAL
(only available in Business Class)
A meat-free, spicy meal with low dairy.
(only available in Business Class)
Vegetables and fruit prepared in an Eastern style.
RAW FRUIT AND VEGETABLES
(only available in Business Class)
Combination of raw fruit and vegetables.
(only available in Business Class)
Locally grown fresh fruit.
Food selected, prepared and served to comply with Jewish dietary laws.
Food selected, prepared and served to comply with Muslim dietary laws.
Food prepared according to Hindu customs, complying with Hindu dietary practices and beliefs.
Food prepared in the Indian style according to Jain customs and respecting Jain dietary practices and beliefs.
Soft and easy to eat. Familiar and fun food for children.
Baby food. (Bottled baby food)
FISH AND SEAFOOD
(only available in Business Class)
All types of fish and seafood.
For Madrid-Tel Aviv-Madrid flights, meals are subject to fares
- Kosher Menu: 30EUR / 27GBP / 35USD / 35CHF.
- Vegetarian mENU: 20EUR / 18GBP / 24USD / 24CHF
- Healthy Menu: 20EUR / 18GBP / 24USD / 24CHF
- Breakfast Menu: 20EUR / 18GBP / 24USD / 24CHF